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Had to redownload

Kaci May 04, 2016 09:52AM CDT

My computer crashed and I had to redownload a lot on my laptop but now iExplorer isn't letting me log back in. Help?

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Mike May 04, 2016 11:55AM CDT Macroplant Agent

I see you do have an iExplorer license, and to get a copy of your original code, you can use our automated code recovery tool on the page below:

https://www.macroplant.com/recover/

Just enter your Hotmail address (the one you used to originally order iExplorer), and the code will be emailed to you.

Or, if you mean you are being asked for a password to access a backup in the Backup section, please see this article:

What do I enter for encryption password?

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